One of the most powerful ideas that I felt attracted into coaching, was about two specific aspects or tools that I had experienced when working with excellent Coaches in the past; they are:
Active Listening: Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said, the emotions that can give me a hint on the underlying beliefs.
Powerful Questioning: Ability to ask questions that reveal the information needed for a maximum benefit to the coaching relationship and the client and to understand or help in brining the client’s underlying beliefs which will support the change that customer is looking for and will facilitate any “reframing “ needed.
As I explored our coaching information on Powerful Questions, it was so helpful to me as it describes not only the types of questions we should be asking (open and closed questions), probing questions, the Socratic method that will support finding the underlying beliefs and to find facts that are known and some that are unknown even to our clients. This questioning process will help to find together those fact and later the Client’s underlying beliefs.
This questioning process is similar as . . . .
This questioning process is similar as something I have used in my profession as to get to the bottom of any issue or in other word to the root cause of the problem.
A simple method to do this is called the five WHYs.
However we should try not to use, in many cases, the question WHY; as it could be percieved as asking the Client to justify what he had shared or commented about. Instead we should ask something such:
What brought you to that conclusion?
This can help us getting into additional questions and get a richer conversation and better facts finding results for our client.
Xavier C. Villalobos
Published by Xavier C. Villalobos
Xavier C. Villalobos
Xavier has completed his training as Professional Coach and will be graduating in June 2011. His planning to use this certification of Professional Coach and with emphasis in Business, Executive and Leadership Coaching in combination with his experience in Lean tools to support clients to improve business results and achieve business improvements or Transformations.
He has learned how to help improving and transforming businesses by using best business practices (Lean-Six sigma, World Class manufacturing) simultaneously with Professional coaching.
By combining his knowledge and experience in business improvement tools with coaching and leadership, he has help, not only transforming business process but also changing people and leader’s underlying beliefs (limiting beliefs) to help sustain results and improve work culture.
Now he is looking to continue with his passion to help leaders and business people on this journey not only with his knowledge in business excellence or improvement process but also with his professional coaching skills.
Xavier has a highly successful record of transforming work culture and leading process improvements that deliver systematic, continuous improvement, sustainable growth, and enhanced profitability. He has the proven ability to lead and support business and operational transformation efforts in complex, diverse cultures in North America, Europe, Mexico, South America, and Asia − and broad experience in process improvements using Lean tools to improve bottom line results.
Xavier received his Master Degree in Business Administration, summa cum laude from Monterrey Institute of Technology; Also enrolled in the program of Master Degree in Manufacturing Engineering from the University of Texas at El Paso (thesis work pending). He holds a BS Chemical Engineering with Minor Industrial Engineering from the Institute of Technology of Chihuahua; and taken several high level postgraduate courses in Management, Operations and Supply Chain.
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