Responding is reflective, is being present, we are aware of our own feelings and thoughts and those of our interlocutor, therefore we choose our response.
Reacting is a non-thoughtful behavior, conditioning response. The conditioned response is the learned response to the previously neutral stimulus.
Although, both behaviors; Responding and Reacting, could bring a positive or negative response.
Routine -> Conditioning -> Reacting
View/Perceiving-> Thinking-> Thoughts -> Chosen behavior- > Responding
I would like to summarized similarly as shared in the class today
Reacting is ME. My instinctive and learned “answer” or behavior.
My defensive “feedback” to the situation or person.
Responding is YOU and ME.
MY VIEW to your input thinking in US and not in ME alone.
This is a more thoughtful answer to the situation or to the person.
Xavier Villalobos
Published by Xavier C. Villalobos
Xavier C. Villalobos
Xavier has completed his training as Professional Coach and will be graduating in June 2011. His planning to use this certification of Professional Coach and with emphasis in Business, Executive and Leadership Coaching in combination with his experience in Lean tools to support clients to improve business results and achieve business improvements or Transformations.
He has learned how to help improving and transforming businesses by using best business practices (Lean-Six sigma, World Class manufacturing) simultaneously with Professional coaching.
By combining his knowledge and experience in business improvement tools with coaching and leadership, he has help, not only transforming business process but also changing people and leader’s underlying beliefs (limiting beliefs) to help sustain results and improve work culture.
Now he is looking to continue with his passion to help leaders and business people on this journey not only with his knowledge in business excellence or improvement process but also with his professional coaching skills.
Xavier has a highly successful record of transforming work culture and leading process improvements that deliver systematic, continuous improvement, sustainable growth, and enhanced profitability. He has the proven ability to lead and support business and operational transformation efforts in complex, diverse cultures in North America, Europe, Mexico, South America, and Asia − and broad experience in process improvements using Lean tools to improve bottom line results.
Xavier received his Master Degree in Business Administration, summa cum laude from Monterrey Institute of Technology; Also enrolled in the program of Master Degree in Manufacturing Engineering from the University of Texas at El Paso (thesis work pending). He holds a BS Chemical Engineering with Minor Industrial Engineering from the Institute of Technology of Chihuahua; and taken several high level postgraduate courses in Management, Operations and Supply Chain.
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