My Wonderful Listening Skills
I have tried to be a good listener, as describe in my earlier reflection on the power listening exercise;
As I reflect on my attitudes and the impact of them in my listening skills; maybe due to my training as Operations Leader, I tend to quickly try to seek for problems,
root causes, identify potential solutions, and take actions. I realize now that when having conversations with people in my organization, I try to suggest and
provide options, solutions and recommendations instead of trying to have deeper attention to what people think, what ideas do they have ? in other words using power
listening, maybe using the Socratic method of questioning a bit more; this way, I can help people to find their own conclusions.
Also as “an expert” on my role tend to judge and/or think on my next comment or question, instead of being present and listening emphatically (with the heart or my whole body !) as I am responsible for the results of my business….you may laugh now.
You may think he is really bad listener… and I may, but outside the work environment I remove my “management” attitude and try to do listening more
emphatic less judgmental. However I honestly believe this is an area for me to work to be an effective coach, as I have been in contact with great listener I
know how that will look like.
But as a coach, or I should say as an effective coach, I will need to keep practicing my listening skills more and more as it is fundamental for my success not only in coaching but in
many aspects in life.
Xavier C. Villalobos
Published by Xavier C. Villalobos
Xavier C. Villalobos
Xavier has completed his training as Professional Coach and will be graduating in June 2011. His planning to use this certification of Professional Coach and with emphasis in Business, Executive and Leadership Coaching in combination with his experience in Lean tools to support clients to improve business results and achieve business improvements or Transformations.
He has learned how to help improving and transforming businesses by using best business practices (Lean-Six sigma, World Class manufacturing) simultaneously with Professional coaching.
By combining his knowledge and experience in business improvement tools with coaching and leadership, he has help, not only transforming business process but also changing people and leader’s underlying beliefs (limiting beliefs) to help sustain results and improve work culture.
Now he is looking to continue with his passion to help leaders and business people on this journey not only with his knowledge in business excellence or improvement process but also with his professional coaching skills.
Xavier has a highly successful record of transforming work culture and leading process improvements that deliver systematic, continuous improvement, sustainable growth, and enhanced profitability. He has the proven ability to lead and support business and operational transformation efforts in complex, diverse cultures in North America, Europe, Mexico, South America, and Asia − and broad experience in process improvements using Lean tools to improve bottom line results.
Xavier received his Master Degree in Business Administration, summa cum laude from Monterrey Institute of Technology; Also enrolled in the program of Master Degree in Manufacturing Engineering from the University of Texas at El Paso (thesis work pending). He holds a BS Chemical Engineering with Minor Industrial Engineering from the Institute of Technology of Chihuahua; and taken several high level postgraduate courses in Management, Operations and Supply Chain.
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